Support Overview

Web-based, on site and telephone support from certified MaxQ Technology experts.

MaxQ provides technical support, included with each product maintenance agreement, for all of our products and solutions. Buying our products is only the beginning of what we hope to be a great customer service experience for your business. From planning to everyday operational issues, MaxQ is prepared to ensure you get the most out of your technology investment. And whenever you contact our technical support team, you can be sure you're getting a MaxQ expert, backed by our vast knowledge base.

Choose the type of support you want

Online Support
Find immediate answers to your problems using our online troubleshooting tools. Our most common support questions are already answered in our Support FAQ.

• Support FAQ
  

Telephone/Email Support

Call us at 203-840-8930 - Option 1

Use our contact form and select the Technical Support category to contact our support team via email.

Please have the following information ready before calling:

• The MaxQ product name, version and serial number from the installation diskettes
• Your Microsoft Dynamics product name (SL - formerly Solomon, GP - formerly Great Plains, etc) and version plus kernel build number from the "Help", "About" screen
• Existing Service Request Number

Support Plan Package Options

Every MaxQ product offers support plan package options and include our foundation, unlimited and 5-packs of support incidents packages - More

Tracking Your Technical Support Issues

When Using Telephone Support

All calls are automatically forwarded to the Technical Support Voicemail Box

which is continually monitored by our tech support team. Please leave a message with your name, company name, telephone number (plus extension) and a detailed explanation and description of the problem you have encountered. The next available technical support representative will call you back to get a detailed description of the issue. The representative will then assign you a Service Request (SR) Number that will identify your call. Use this SR # on any future inquiries or follow-up calls.

When Using Email Support

Please create an email message with your name, company name, telephone number (plus extension) and a detailed explanation and description of the problem you have encountered. In addition, include the MaxQ solution product name and serial number, and the Microsoft Dynamics product name (SL, GP, Solomon, Great Plains, etc.) and version you are running. You'll be assigned a Service Request Number and a technical support representative will email back a resolution, or follow up with a call.

Technical Support Hours

9:00am to 6:00pm, EST Monday - Thursday

9:00am to 5:00pm, EST Friday

2010 Holiday Schedule (Support closed)